FAQ

Help, My Cavallini & Co. Puzzle is Missing a Piece:

So sorry about the missing piece. As we don’t produce the puzzles ourselves we don’t have the ability to replace the piece for you. Cavallini and Co (the company that makes the puzzles) does have a form you can fill out so they can get the missing piece to you. They’re super responsive and will be able to get the exact missing piece. 

Shipping Policy:

When will my items ship? We will aim to ship your order in 1-2 business days. If you have purchased a pre sale item we will ship your order once it is complete. Our shipping times may be slightly longer from November 28th to December 4th 

Shipping times: These are trying times for our shipping partners and we are doing all we can to support them. On the rare occasion that a package is delayed or not updating, please check in with us two weeks after you received shipping confirmation. We've found that if we are able to wait out delivery, it usually happens. Sometimes it just takes longer than we would all like...

Stocklist Goods & Gifts is not responsible for delayed, lost or stolen packages. 

Orders placed on our website totaling $100 or less are automatically insured by our shipping provider. If you package is lost or damaged we are required to wait 20 days from the date of shipment to fully submit a claim. After 20 days we will forward you a web link to visit where you must sign an affidavit saying you did not receive your package or that it was damaged. After we see that you have signed the affidavit we will promptly refund you for the cost of your lost items and your shipping cost. 

Free Tacoma Local Delivery:  We offer free local delivery to select zip codes in the Tacoma area. We normally deliver orders once a week, on Thursday. You can except delivery in the evening, often after 7 pm. We will send a text letting you know when we are out doing deliveries and once your items have been dropped off. The minimum purchase required for local delivery is $30. 

Tacoma Curbside Pickup: You are welcome to opt for free curbside pickup during checkout. Our curbside pickup hours are Monday-Saturday 10-7 and Sunday 10-5. Please call us at (253)720-0062 upon arrival if you would like us to come to your car. If you have trouble reaching us by phone please come inside.

International Shipping: We are unable to ship internationally at this time. 

    Oversized, heavy packages or shipments outside the contiguous United States: Shipping prices quoted do not include heavy, oversized boxes or shipping outside the contiguous United Sates. If these items are on your order, we will contact you with a revised shipping charge for your approval prior to shipping your order.

     

    Return Policy:

    Unused items may be returned with a receipt in store or online within 30 days* of purchase, unless your purchase was on sale. *Purchases made for the rest of 2023 can be returned until January 20th, 2024.

     
    For returns of items purchased online, shipping costs are non-refundable and return shipping fees are the responsibility of the customer unless product is determined to be defective or damaged. 
     
    Please email orders@stocklistgoods.com to inquire about an online return.

     

    Gift Cards:

    You can purchase digital gift cards good for both in store and online here. Or come down in store and purchase one of our new physical gift cards featuring designs from our storefront windows!
     
    Fraudulent Orders:
     We automatically cancel and refund any orders marked as having a high risk of fraud. If you notice your order has been cancelled due to this reason and wish to place another order please email us at orders@stocklistgoods.com
     

    Brick & Mortar:

    1934 Pacific Ave Tacoma, WA 98402
    Monday-Saturday 10:00-7:00 Sunday 10:00-5:00

    Contact:

    store phone: (253)720.0062

    orders@stocklistgoods.com